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Help Desk

Problems receiving e-mail

Unable To Access E-Mail Account

There could be several reasons that your username and password are not working. First, verify that there are no spaces between the username or password. For example, if your username is "janedoe" and your password is "pwd2connect", be sure that you don't inadvertently enter "jane doe" or "pwd 2 connect" when prompted for your username or password. Additionally, passwords are case sensitive. If your password is "janedoe," ensure that you don't inadvertently enter your password as "JaneDoe" or "JANEDOE" (your caps lock may be on).

Retype your username and password, bearing in mind that they must be entered exactly the same way each time. If you continue to have difficulty, verify that your mail server settings are entered correctly.

Viewing E-Mail Attachments

There could be many reasons why you cannot open an e-mail attachment. First, some attachments, such as ".exe files" cannot be viewed while logged onto Web-based mail. We recommend that you use Web-based mail only when you're traveling or are away from your computer.

If you're using a stand-alone e-mail provider and you can't open attachments, you might not have a necessary program installed on your computer. For instance, you can't open an attached ".pdf file" without having Adobe Acrobat installed on your computer.

Finally, your e-mail provider or virus scanning software might be preventing you from opening attachments with file associations commonly used to carry viruses, such as ".exe files." Verify that the attachment does not contain a virus, and try opening it again. Please keep in mind that GRU.Net does NOT delay or block any e-mails containing specific attachments.

E-Mail Takes a Long Time to Receive

This is probably caused by an e-mail message with a large attachment in your e-mail box. E-mail isn't the best tool to use for transferring files to other people. Over a standard 28.8K connection, it will take approximately 5 minutes per megabyte to download a file. If someone sends you an e-mail with a 5-6 megabyte attachment, such as an MP3 file, the e-mail may take so long that both the e-mail provider and GRU.Net's server will think there is a problem and eventually lock up. Another common symptom of this is when you receive the same e-mail message over and over again.

To receive e-mail with large attachments, you can use one of three methods:

  • You can use an online interface, such as SquirrelMail or the GRU.Net Webmail system, to delete that message from the mail server, and try again.
  • You can Contact the Help Desk with your username and password, and they can delete it for you.
  • You can forward your e-mail to an account that you can check with a high-speed connection (such as your campus or work accounts) or a Web-based e-mail account (such as Google).

Some ways you can prevent this in the future:

  • You can ask people sending you attachment to compress them first, which will reduce the file size. A popular compression program for Windows is WinZip.
  • You can ask people send a link to the file online instead of emailing the file to you. This is the best way if it is something they found online and will allow you to view it at your leisure.

Receiving Duplicate E-Mails

There are several reasons for this to occur. First, there may be a large message in the Inbox, blocking your mailbox. You’ll need to delete that large message and it should be corrected. Another reason is that someone who has a virus is sending you messages, resulting in duplicate virus messages. Contact the Help Desk for assistance in finding the virus sender. The Help Desk will notify the sender’s ISP for help in correcting the problem. For the security of your computer, always delete any e-mail messages containing viruses.

Forwarding Your UF E-Mail To Your GRU.Net Account

You can log onto the Gatorlink Web site and specify a forwarding e-mail address. Gatorlink provides an e-mail forwarding service for UF students. If you register for this service, any mail sent to your UF e-mail address will be forwarded to another address specified by you. If you already have a Gatorlink account, you can click Modify from the main page, click e-mail forwarding, and then specify your GRU.Net e-mail address.

Exceeded Your Allowed Space On The Server

The mail server places a limit on the amount of e-mail that each user may store on the server. In order to remedy the problem, first ensure that the “leave copy of messages on mail server” option is not selected in your mail client. This will transfer e-mail to your PC each time you read your messages.

When was the last time you checked your messages? If it has been a long time, you will need to download and delete messages until all of your e-mail has been transferred to your PC. Finally, make sure no one sent you a message with a large attachment.

GRU Flushables